Scheduling software for home care agencies, built by someone who runs one.
Your agency runs on phone calls: a caregiver calling out at 6am, a family asking who’s coming, a new client who needs an answer today. I own Honest 1 Caregiving here in New Mexico, and I built the software I needed to run it. Now I build it for other agencies. The same approach works for other businesses that run on phone calls — that’s further down.
Or call 505-359-5489 — you'll get me, not a receptionist.
It’s 6am and a caregiver just called out.
A text comes in: she can’t make her shift. The client needs someone by eight. I used to work down the list by phone, one name at a time — who’s qualified, who’s already working, who lives close enough, who’ll pick up. All of that while the clock ran.
That morning is why the ORI Care Scheduler exists: a caregiver scheduling app for home care agencies, built for my own agency first. Now other agencies can run it. See the Scheduling App in a Box →
Live shift coverage
See what’s covered and what isn’t, right now.
Caregiver call-out management with ranked replacements
When someone calls out, it shows who can cover the shift — qualified, available caregivers first.
Draft schedules with the reasons shown
Generate a draft week, see the reasons behind each assignment, and publish only when you’re happy with it. Nothing reaches your caregivers until you do.
ORI Care Scheduler demo. Home care scheduling software and caregiver call-out management, walked through start to finish. Sample data and made-up names — no real clients.
I don’t pitch. I ask questions.
Twenty minutes on a call. I ask how work actually moves through your business and where it jams — and if something I’ve built fits what you describe, I’ll share my screen and show you it running.
How it goes
- Twenty minutes, on a call. No slides, no deck.
- Mostly questions — how the work flows, and where it jams
- If a system I’ve built fits what you describe, I’ll show you it running
- Anything I show runs on made-up sample data, so nothing belongs to a real customer
- No cost, and nothing follows it unless you want it to
If you like what you see and want me to look properly at your business — where your leads leak, what your tools cost against what they do — that’s the audit, and it credits toward anything we build.
A real sequence, sped up. This is the part you never see happen.
See what I’ve built.
These aren’t concepts or templates. They are working systems I designed to solve the kinds of operational problems home care agencies deal with every day.
Built from a real business problem.
Honest 1 Caregiving is my own agency here in New Mexico. The Scheduler came out of running it day to day, not out of a brainstorm. I can’t hand you a stranger’s testimonial. I can show you the system working, and I’ll tell you where it stops.
Start small. Grow into it.
No hourly billing, and no open-ended discovery. Once I understand the job you get a fixed price and a finish date in writing — and that’s the number.
Timings are working weeks and they start once I have what I need from you: your data, access to your systems, and someone who can make decisions. Support after launch is optional, month to month, and priced to the size of what I built.
AI Business Audit
ORI Business Workflow and AI Audits are conducted in person at the client’s business location. This allows me to observe the actual workflow, see how systems and staff interact, and identify problems that may not surface during a regular consultation. Please plan for approximately 60–90 minutes and ensure that the appropriate owner or manager is available.
What’s included
- One working session, 60–90 minutes — in person at your business location
- A written record of how work moves through your business today
- Where you’re losing leads, time or money — with the specific step
- What your tools cost against what they’re actually doing
- The fixes worth doing first, in order, and roughly what each costs
- What I’d leave alone — including anything that isn’t a software problem
The full $497 comes off any build you do with me within 60 days — and you keep the findings either way.
Start with the auditScheduling App in a Box
A branded version of the ORI Care Scheduler, installed for your agency in 14 days.
What’s included
- Your agency’s name and branding on it
- Live shift coverage
- Call-out management with ranked replacements
- Draft schedules with the reasons shown
- Training for you and your team
Then a monthly care plan — your choice
- Essentials, $399–$500 a month: the app, hosting and email support
- Plus, $750–$1,000 a month: everything in Essentials, up to 3 small changes each month, and priority support on weekdays, 7am–6pm, with a reply within an hour. Software support only — not staffing or caregiver decisions.
Setup is a one-time fee, and the exact plan price goes in your written quote. A small change is wording, a new or renamed field, or a setting or report tweak. New features, new screens, integrations and anything over a couple of hours are quoted separately. The 14 days start once I have what I need from you.
Talk it throughAI Setup
Home care workflow automation for Albuquerque and New Mexico agencies, and other local businesses: making the tools you already own work together and handing the repetitive parts to AI. Nothing new for your team to learn.
What’s included
- Connecting the systems you already run so they stop needing you as the go-between
- Automated intake, follow-up and reminders — the chasing that never gets done
- An assistant that answers the questions your staff keep bringing you
- One page showing what came in, what’s booked, what’s stuck and what you made
- Training, and optional monthly support once it’s live — 90 days recommended
What moves the price: how many systems have to talk to each other, how much of your data needs cleaning first, and how many workflows you want automated. Typically $2,500–$7,500.
Talk it throughBuilt for one job
An application built around one part of your business, the way you actually do it.
What’s included
- One workflow, built to how your operation really runs
- Your existing data brought in, checked and corrected
- Your words on the buttons, your stages, your rules about who sees what
- Training for you and your team
- Optional monthly support after launch — 90 days recommended
Priced after I understand the job — quoting a build sight-unseen is how people get overcharged or under-delivered.
Scope it with meBuilt as a system
Tier 1, plus the parts that make it a system rather than a single tool.
Everything in Tier 1, plus
- One integration with something you already run
- Up to three workflows instead of one
- Reporting on the numbers you actually watch
- Access levels, so people only see what they should
- Optional monthly support after launch — 90 days recommended
Priced after I understand the job. The audit is usually the cleanest way to get there.
Scope it with meMulti-site operation
A full operational system across several locations, with more than one integration and a genuinely custom module.
Everything in Tier 2, plus
- Several locations, each with its own team and its own view
- More than one integration with systems you already run
- A module built from nothing, because no product does that part
- Staged payments tied to milestones you can see
No two of these are alike, so I don’t put a number on it before I understand yours. A free twenty-minute call, no obligation — if it turns out you need something smaller, I’ll tell you that.
Book a callOr pick a time yourself, or just ring me — 505-359-5489
How your client information is handled.
Home care agencies hold sensitive information, so here is what I can say plainly. Where something is part of your build rather than in the application today, it says so.
Your own installation
A separate deployment and a separate database for your agency, hosted in the United States. Your records are never stored alongside another organization’s.
Access by role
Five roles, and each person sees only what their role allows. A script signs in as every role and walks every page to check it, and I can run it in front of you.
Sign-in protection
Passwords are stored hashed, repeated failed sign-ins lock the account, and every change is written to an audit trail.
A second layer of protection
Extra encryption on health-related fields, a log of who viewed each client record, encrypted automated backups, and monitoring.
No third-party AI
The ranked replacement suggestions are ordinary code that shows its reasons. No client information is sent to any AI service.
Your data is yours
A complete export in CSV or JSON, at no charge, during the agreement and for 30 days after. No proprietary format, no exit fee.
What it isn’t. It has not been through a third-party HIPAA audit or certification, and I make no compliance claim on your behalf. A Business Associate Agreement is signed before any client information is entered. It is not an electronic visit verification (EVV) system and does not replace the state’s. It works alongside it. What you see on this site runs on sample data.
Started with home care. The same approach works for…
Underneath, every service business works the same way: someone calls, someone gets scheduled, someone does the work, someone gets paid. Home care is where I’ve proved it. HVAC, dental, salons, contractors, property management: same bones, different words. A dental office says patient where a plumber says customer.
See the front-desk demo for appointment-based businesses →
Don't see yours? I spend the first week learning how work actually moves through your business, and what gets built comes out of that week. It's built for you.
I built this for my own business first.
I'm Suzette Overton. I own Honest 1 Caregiving, a home care agency here in New Mexico. I know what it's like to run a service business where the phone is the lifeline, the schedule changes at 6am and the paperwork never ends.
I got tired of paying for software that didn't fit, so I built my own — a command centre, a scheduling and call-out system, a full operations platform, a client intake and records system. Every one of them started as a problem I hit running the agency.
That's what I bring: systems I designed and built myself. I'm not an agency reselling someone else's product, and I'm not a consultant who hands you a slide deck and leaves. I build the thing, I show you it working, and I'm still there when you have a question in month three.